FAQs

How do I put my child in Freeloader?

It's easy! Two buckles, a couple cinch straps and you're done!

Click here for a video on how to buckle your child in safely.

 

What is the warranty on the Freeloader?

The Freeloader has a 30 day no-questions-asked return policy.  A 5% restocking fee will be applied to all returns.  In addition, the Freeloader is warrantied against manufacturers defects for a period of one year from date of purchase. Damage caused by accident, misuse or being thrown over the edge at the Grand Canyon are not covered. Disassembly and reassembly of the internal frame will also void the warranty.

 

Do you offer a military discount?

Absolutely! 10% off everything. Just email us and we will send you the coupon code! contact@myfreeloader.com

 

Where can I get the Freeloader?

The Freeloader is available through our website domestically in all 50 states and Canada.

 

What is the age range for The Freeloader?

The Freeloader is recommended for children 2 ½ years and older. The child should be able to sit or stand upright unassisted. The child should have a standing height of 33-50 inches tall. The shoulder straps must sit at, or below the height of the child's shoulders while seated in The Freeloader.

 

How much does a Freeloader weigh?

5.8 lbs.

 

What are my color options?

Currently we offer three models of the Freeloader: Midnight Black, Coral Reef and Sunset Yellow. More colors will soon be available so we encourage you to sign up for our email updates so that we can tell you when new models become available.

 

How do I know which size to order: small, medium or large?

Click HERE for the sizing chart.

 

How much can the Freeloader carry?

The Freeloader is designed to comfortably carry children that weigh between 25 and 80 pounds.

 

What are the weight limits for the Freeloader?

The Freeloader is designed for children that weigh up to 80 lbs.

 

Does the Freeloader have a place for me to keep my keys?

The Freeloader offers extra pockets in the waist strap for cell phone, keys, wallet and even a small camera. Additional storage will be available as new accessories come online. Sign up today for our mailing list and get all the most recent product updates.

 

Does The Freeloader meet consumer regulations?

The Freeloader meets or exceeds all regulations in the USA and Canada.

 

Is the Freeloader in any way detrimental to my child's physical development?

No. Your child's physical development can only be positively affected by the extra time they get to spend outdoors in and out of our carrier. The Freeloader is designed to carry your child in a comfortable, natural position on your back.

 

Is there an option for foot support?

Yes! Every Freeloader now includes stirrups. They support your child's feet allowing for an even more restful ride.